Policy Administration Specialist

2 weeks ago


Solapur, Maharashtra, India beBeeAccountability Full time ₹ 8,00,000 - ₹ 12,00,000
Life Insurance Policy Servicing Professional

You will be responsible for processing post-issue service requests, maintaining and updating policy records, and collaborating with teams to resolve discrepancies.

Key Responsibilities:
  • Process address changes, beneficiary updates, ownership and payor changes, and banking information updates in accordance with standard operating procedures.
  • Maintain and update policy records in administration systems according to standard operating procedures, ensuring accuracy and efficiency.
  • Collaborate with internal teams and external partners to resolve discrepancies, ensure service quality, and improve customer satisfaction.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing, demonstrating a commitment to excellence.
  • Ensure service levels and turnaround times are met according to Service Level Agreement requirements.
Requirements:
  • Bachelor's degree in any field; Commerce Graduate preferred.
  • 1+ year of experience in the Life insurance domain, focusing on quality, accuracy, and accountability.
  • Experience working in a professional environment with regular scheduled shifts.
  • Effective English business communication skills to exchange information with clients and stakeholders.

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