
Policy Administration Specialist
2 weeks ago
You will be responsible for processing post-issue service requests, maintaining and updating policy records, and collaborating with teams to resolve discrepancies.
Key Responsibilities:- Process address changes, beneficiary updates, ownership and payor changes, and banking information updates in accordance with standard operating procedures.
- Maintain and update policy records in administration systems according to standard operating procedures, ensuring accuracy and efficiency.
- Collaborate with internal teams and external partners to resolve discrepancies, ensure service quality, and improve customer satisfaction.
- Research and resolve escalated issues or incomplete transactions related to policy servicing, demonstrating a commitment to excellence.
- Ensure service levels and turnaround times are met according to Service Level Agreement requirements.
- Bachelor's degree in any field; Commerce Graduate preferred.
- 1+ year of experience in the Life insurance domain, focusing on quality, accuracy, and accountability.
- Experience working in a professional environment with regular scheduled shifts.
- Effective English business communication skills to exchange information with clients and stakeholders.
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HR Policy Specialist
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Senior Policy Development Specialist
2 weeks ago
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