Silver Jewelry Brand Ambassador

1 week ago

Bellary, Karnataka, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 60,00,000

Job Description:

We're seeking a Customer Experience Specialist to be the face of our brand, providing exceptional support and service to our customers.

Key Responsibilities:

  • Verify customer addresses through confirmation calls for address verification on COD/prepaid orders.
  • Manage end-to-end customer interactions across multiple channels including phone, email, and social media.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to enhance our products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with operational teams to ensure seamless order fulfillment and a delightful customer journey.
  • Identify patterns in customer queries and suggest improvements.

Requirements:

  • 1-2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • Highly active, energetic, and empathetic individual with a customer-centric attitude.
  • Comfortable working with CRM tools and other software applications.
  • Willingness to work collaboratively as part of a high-growth team.

Why Join Us?

  • Be part of a dynamic D2C brand revolutionizing the jewelry industry.
  • A culture that values innovation, creativity, and professional growth.
  • Opportunity to develop your skills and expertise in a rapidly evolving market.
  • Chance to be part of a talented team shaping the future of our company.

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