Service Delivery Expert

1 week ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Empowering the Next Generation

We are on a mission to upskill students between 7-17 years with tech and entrepreneurial skills. Our focus is on STEAM and future-oriented streams, empowering young innovators with knowledge and means to excel in their chosen area of interest.

Our program helps children explore future academic choices and careers, build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. We provide guided, project-based learning and product development experience for all their future endeavors.

We are driven by the idea that the best work is born from diligence, creativity, and fun. As a family of professionals working collectively, we create phenomenal learning solutions that resonate with the creativity and intellectualism in kids.

A Customer Service Professional educates potential customers about our program, handles questions, comments, and complaints regarding a particular business, and provides positive customer experiences by enhancing relationships between them.

Key Responsibilities:

  • Explain our program to US customers via phone calls
  • Follow up with customers to ensure about the classes
  • Get trained and take trial classes
  • Manage client relationships, take feedback, and resolve any issues or conflicts
  • Establish and expand relationships with Clients based in the US and UK

Desired Candidate Requirements:

  • Prior experience with customer service and call centers in relevant job roles
  • Pleasant personality to engage in meaningful conversation
  • Good communication skills and a good listener
  • Fluent in English
  • Knowledge of US localization is desirable
  • Understanding of US Accent is a plus

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