Director of Digital Process Transformation

7 days ago

Mumbai, Maharashtra, India HDFC securities Full time

We are seeking a strategic and innovative leader to spearhead our efforts in enhancing and automating employee-facing applications used for engaging with customers and managing internal operations. This pivotal role will oversee the build, rollout, and management of key internal systems, including CRM, ServiceNow, Contact Centre, HR, Finance, and all applications used by front-line sales and advisory teams to engage with customers.

The ideal candidate will possess a strong background in application management and a passion for improving the employee experience through technology. They will focus on streamlining critical employee journeys such as onboarding and offboarding, ensuring these processes are seamless and efficient.

This role involves building and managing applications required by front-line sales and advisory teams. By developing tailored solutions that enhance their engagement with customers, this position will enable these teams to operate more effectively and efficiently, ultimately improving overall customer experience.

The Head of Internal Applications will oversee the development and maintenance of the ServiceNow platform used for digitizing all IT-related processes, including asset management, asset allocation, change management, inventory reconciliation, and more.

This leadership role is crucial in aligning internal applications with broader organizational goals, fostering a culture of efficiency and innovation that supports the workforce throughout their entire journey with the company.

Key Responsibilities
  • Oversee the Development and Testing of applications for investment advisory and institutional equity teams
  • Develop and execute a comprehensive data and analytics strategy that aligns with the company's goals and objectives
  • Drive a culture of data-driven decision-making throughout the organization

Other responsibilities include leading projects aimed at digitizing internal processes, identifying opportunities to streamline processes and reduce friction in daily operations, and evaluating and managing relationships with cloud service providers.

The ideal candidate will have 15-20 years of experience with at least 3+ years of experience in a similar role in the Financial Services sector. A bachelor's or master's degree in engineering or computer science, or a related field with above-average academic grades is required.

We offer competitive compensation packages, performance-based incentives, and opportunities for career advancement within the organization. Our benefits program includes continuous learning and development through training programs, workshops, and mentorship, enabling employees to stay at the forefront of the ever-evolving financial industry.

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