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About Us
">We're driving business performance through innovative HR strategies. Our team is our greatest asset, and we're seeking an experienced HR professional to join us as a Business Partner.
">Job Overview:
">This role requires a skilled HR practitioner with hands-on experience in managing large-scale employee operations and dynamics. The ideal candidate will have expertise in driving people strategies, enhancing employee experience, and building a culture of performance and engagement.
">Main Responsibilities:
">- Collaborate with business leaders to align HR initiatives with organizational goals.">
- Manage end-to-end employee lifecycle processes, including onboarding, performance management, engagement, and retention.">
- Develop and implement workforce strategies to mitigate attrition, absenteeism, shift adherence, and productivity challenges.">
- Analyze HR metrics, such as attrition rates, engagement scores, and productivity trends, to inform strategic decisions.">
- Partner with business teams to identify skill gaps and drive capability-building initiatives.">
- Work closely with the central HR team on policy implementation, compliance, and HR process improvements.">
- Design and implement effective engagement programs tailored to the needs of frontline employees across various shifts.">
- Serve as a cultural ambassador, promoting company values and ensuring high employee morale in a dynamic work environment.">
- Requirements:">
- A minimum of 3-8 years of HR experience, with at least 2 years as an HRBP in a BPO/Call Center industry.">
- Proven track record of handling large employee bases (minimum 300–500 employees).">
- Strong understanding of BPO workforce dynamics, including shift operations, high attrition, and engagement challenges.">
- Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.">
- Strong problem-solving, conflict management, and decision-making skills.">
- Hands-on experience with HR tools, data reporting, and HRMS platforms.">
- MBA/PGDM in HR or related field preferred.">
The ideal candidate must be able to thrive in a fast-paced environment.
