Platform Optimization Expert

2 days ago


Bengaluru, Karnataka, India beBeeServiceNow Full time ₹ 9,00,000 - ₹ 12,00,000
ServiceNow Specialist

The role entails the administration and optimization of our ServiceNow platform. This involves streamlining workflows, enhancing user experiences, and empowering both end users and the support team.

Key Responsibilities:
  • Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
  • Oversee upgrades, patches, and system releases to ensure seamless business continuity.
  • Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for improved functionality.
  • Implement and enforce best practices in platform governance, access controls, and data integrity.
  • Ensure adherence to IT security standards and ServiceNow policies.
  • Collaborate with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
  • Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
  • Engage with third-party vendors and ServiceNow support for advanced issue resolution.
  • Monitor system performance, identify potential inefficiencies, and optimize configurations.
  • Develop reports and dashboards to support IT management decision-making.
Requirements:
  • 2+ years of hands-on experience as a ServiceNow Administrator.
  • Expertise in ServiceNow architecture, configuration, and administration.
  • Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
  • Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
  • Familiarity with integrations using REST/SOAP APIs.
  • ITIL Foundation certification is a plus.
  • ServiceNow Administrator certification preferred.
  • Analytical mindset with strong problem-solving skills and attention to detail.


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