Technical Support Specialist

5 days ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing first-level technical support to users worldwide.

Key Responsibilities:

  • Troubleshoot IT-related issues via telephone and remote access.
  • Provide technical assistance for Windows/MAC machines and ZS proprietary software.
  • Diagnose and resolve technical issues related to operating systems, applications, and hardware.
  • Familiarity with basic networking concepts and protocols.
  • Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation, File Server and File Share access, FTP, Application specific issues, Intune Support Management etc.
  • Handling administrative tasks such as tracking calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant teams and following up via emails as required.

Requirements:

  • Strong oral and written communication skills.
  • Ability to approach problem-solving methodically and analytically.
  • Bachelors degree required, Masters degree desirable.
  • 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk.
  • Strong customer service orientation.
  • Professional appearance and demeanor, with ability to exercise good judgment and discretion.
  • Ability to work varied hours, enabling support in a 24/7 environment.
  • A+ certification or Microsoft Certified Systems Administrator desirable.

Benefits:

This is a full-time position offering a competitive salary and benefits package.

Role Category: Technical Support

Education: UG: Any Graduate

Key Skills: Technical support, customer service orientation, troubleshooting, Microsoft, active directory, vpn, network connectivity, file server, ftp, intune support management

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