
Senior Client Relationship Manager
3 days ago
Leading a team of professionals in client servicing is a dynamic and challenging role that requires strategic thinking, effective communication, and strong leadership skills.
About the RoleThis position involves leading client servicing efforts to drive business growth through developing and executing innovative strategies that meet client needs. The ideal candidate will have a proven track record of success in client servicing or a related field, with experience in managing teams and driving business growth.
The key responsibilities of this role include:
- Developing and communicating Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or policies.
- Leading the client pitching process by generating innovative concepts in collaboration with internal teams.
- Providing strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
- Analyzing business-as-usual operations to identify opportunities for experimentation and innovation.
- Crafting compelling case studies and success stories that highlight the achievements and impact of the team's work, enabling awards and partnerships.
- Defining brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
- Brief review and approval - reviewing and vetting client briefs to ensure alignment with execution plans and strategies.
- Maintaining strong, trusting relationships with clients, ensuring client renewals and upsells.
- Conducting regular meetings with clients to understand their strategic growth plans and identifying upsell opportunities.
- Establishing clear benchmarks and review timelines to ensure client satisfaction.
- Following up on overdue payments, acting as a point of contact for high-priority escalations.
- Evaluating marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
Requirements for this role include:
Requirements- 5+ years of experience in client servicing or a related field.
- A proven track record of driving business growth and developing strong client relationships.
- Strong communication and interpersonal skills.
- Ability to analyze complex data and develop strategic plans.
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