Human Capital Strategist

7 days ago


Kolkata, West Bengal, India Tata Consultancy Services Full time

About the Role

We are seeking a highly skilled Human Capital Strategist to join our team at Tata Consultancy Services. This is an exciting opportunity to drive operational excellence and workforce optimization across multiple geographies.

Job Description:

  • Execute capacity ramp up and ramp down across all Lines of Business (LOBs)
  • Drive productivity and cost efficiency by systematically challenging operations teams
  • Analyze and standardize workflow activities across teams
  • Experience a wide range of problem-solving situations, from short-term to strategic decisions requiring data collection and analysis
  • Mitigate capacity risks by identifying dependencies across operating units and sites
  • Communicate dependencies and manage expectations effectively
  • Manage daily, weekly, and monthly reporting of site performance via Key Performance Indicators (KPIs)

Requirements:

  • Graduation in any stream
  • Prior experience in Customer Service & Operations Management in utilities and voice/blended operations

Benefits:

  • Competitive salary: ₹15 lakhs - ₹25 lakhs per annum
  • Opportunity to work with a global IT leader with a presence in 55 countries
  • Chance to develop skills in operational excellence and workforce optimization

About Us:

Tata Consultancy Services (TCS) is a global IT and business solutions leader with a strong presence in India and abroad. We offer services across various domains, including aerospace, BFSI, insurance, healthcare, life sciences, manufacturing, energy, government, hi-tech, media, telecom, travel, transportation, hospitality, retail, CPG, and horizontals like F&A, SCM, CIM, and HRO.



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