Fraud Resolution Specialist

2 weeks ago

Pune, Maharashtra, India beBeeDispute Full time ₹ 18,00,000 - ₹ 25,00,000
Job Overview

We are seeking experienced professionals to manage and resolve customer disputes and fraud cases with a focus on chargeback processes.

Key Responsibilities:
  • Investigate Disputes: Review, investigate, and resolve fraud and dispute cases in accordance with industry rules and internal policies.
  • Analyze Transaction Data: Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare Case Files: Prepare and submit dispute case files, representations, and supporting evidence within required timeframes.
  • Communicate Stakeholders: Communicate with internal teams, issuing banks, acquirers, and merchants for timely dispute resolution.
  • Identify Emerging Trends: Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain Accurate Records: Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
Required Qualifications & Skills:
  • Experience: 2–5 years of experience in fraud disputes or chargebacks, with Mastercard experience required and Visa knowledge a plus.
  • Knowledge: In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Analytical Skills: Strong analytical, problem-solving, and decision-making skills.
  • Attention to Detail: Ability to manage multiple cases simultaneously with strong attention to detail.
  • Communication Skills: Excellent written and verbal communication skills.
Preferred Qualifications:
  • Financial Institutions Experience: Experience working in financial institutions, fintechs, or payment processors.
  • Issuer and Acquirer Knowledge: Knowledge of both issuer and acquirer dispute processes.

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