Senior ServiceNow Developer Lead

3 weeks ago


Any Location, India First Phoenics Solutions Full time

Job Description

We are seeking an experienced Senior ServiceNow Developer Lead to lead the development and implementation of customized SaaS platforms within the ServiceNow suite.

Key Responsibilities:

  • Lead the development and implementation of customized SaaS platforms within the ServiceNow suite, including modules such as Incident Management, Problem Management, and Request Management.
  • Demonstrate a deep understanding of the ServiceNow Data Model and integration architecture, including APIs.
  • Apply Service Management business processes and leverage ITIL/ITOM knowledge to optimize platform functionality.
  • Manage your own workload effectively while planning, directing, and coordinating activities for others.
  • Work with diverse functional and technical teams on multiple concurrent projects.
  • Review, interpret, and refine business requests, translating them into functional and technical requirements for implementation.
  • Act as a Senior Developer/Lead in ServiceNow implementations, building and presenting solutions and proposals to global clients.

Qualifications:

  • Experience: 8-10 years in engineering and development roles, with at least 5 years specifically in ServiceNow.
  • In-depth knowledge of ServiceNow Data Model, integration architecture, and APIs.
  • Experience with ITIL and ITOM is a plus.


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