Endpoint Security Specialist

2 weeks ago


Vellore, Tamil Nadu, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 10,00,000
Job Role:

Sr. Endpoint System Engineer

Key Responsibilities:

  • Deliver technical advisory services to clients, leveraging MDM, RMM, and Patch Management tools for enhanced customer satisfaction.
  • Provide hands-on support through various communication channels, resolving complex technical queries and ensuring seamless client experiences.
  • Engage deeply with clients to understand their IT infrastructure requirements, device management needs, and security goals.
  • Troubleshoot product-related issues, collaborating with engineering, product, and sales teams to implement effective resolutions and drive business growth.
  • Communicate client architecture, integration capabilities, and feature set with confidence and clarity.
  • Escalate complex technical cases while maintaining clear and transparent communication with clients.
  • Develop training programs for clients and internal teams; document technical issues to enrich our knowledge base and improve processes.
  • Stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space to drive innovation and excellence.
  • Gather and share client feedback with the product team to drive improvement and enhancement initiatives.

Requirements:

  • 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
  • Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
  • Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM.
  • Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
  • Excellent communication skills—both technical and non-technical.
  • Strong organizational skills, multitasking abilities, and a collaborative team mindset.
  • Degree in BE / B.Tech / MCA or equivalent.


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