IT Infrastructure Monitoring Specialist

1 day ago

Kozhikode, Kerala, India beBeeMonitoring Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description:

Mizuho Global Services is a subsidiary of Mizuho Bank, Ltd., one of Japan's largest banks. We are committed to an ethical culture that promotes diversity in our talent pool.

We seek a highly skilled and motivated individual to join our monitoring team as an L0 Monitoring Analyst. As a key team member, you will be responsible for real-time monitoring of servers, network devices, applications, and services using various monitoring tools.

Some key responsibilities include:

  • Performing real-time monitoring of servers, network devices, applications, and services
  • Identifying, acknowledging, and logging alerts, events, and anomalies
  • Escalating incidents to L1/L2 support teams based on defined SOPs and severity
  • Performing basic health checks and validations as per runbooks
  • Tracking and updating incident tickets in ITSM tools

To succeed in this role, you will need strong knowledge of IT infrastructure, including servers, operating systems, networks, and applications. Hands-on experience with monitoring tools and ticketing systems, as well as good communication skills and the ability to follow SOPs, are also required.

You must be able to work 24/7 rotational shifts, including weekends and holidays, and provide shift-wise handover updates and contribute to incident reviews.

Required Skills and Qualifications:
  • Strong understanding of IT infrastructure (servers, operating systems, networks, applications)
  • Hands-on experience with monitoring tools and ticketing systems
  • Good communication skills and ability to follow SOPs
Benefits:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a chance to work with a global leader in the financial industry.

Others:

Please note that we require applicants to have a strong motivation to work in a fast-paced IT environment and a passion for monitoring and IT operations.

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