Incident Management Specialist
7 days ago
**Job Overview**
Tata Consultancy Services is seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for the efficient and effective execution of the Major Incident Management process.
**Key Responsibilities**
- Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high-priority incidents
- Participate and lead in Major Incident events as required
- Communicate and collaborate with business partners and IT staff as per the prescribed frequency
- Prepare business and technical communications and publish them in the event of major incidents
**Requirements**
- Knowledge on incident SLA/KPI reporting, metrics, and analysis
- Experience in vendor management/relations/escalations
- Ability to implement improvements and strategies to support the objectives of the Major Incident Process
- Familiarity with ITSM Tools and their implementation
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