Incident Management Specialist

7 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time

**Job Overview**

Tata Consultancy Services is seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for the efficient and effective execution of the Major Incident Management process.

**Key Responsibilities**

  • Coordinate MIM calls towards resolution by taking end-to-end ownership on critical and high-priority incidents
  • Participate and lead in Major Incident events as required
  • Communicate and collaborate with business partners and IT staff as per the prescribed frequency
  • Prepare business and technical communications and publish them in the event of major incidents

**Requirements**

  • Knowledge on incident SLA/KPI reporting, metrics, and analysis
  • Experience in vendor management/relations/escalations
  • Ability to implement improvements and strategies to support the objectives of the Major Incident Process
  • Familiarity with ITSM Tools and their implementation


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