Robotics Systems Specialist

4 weeks ago

Pune, Maharashtra, India Intuitive Full time

About the Role

We are seeking a skilled Field Service Engineer I to manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position requires working independently, managing and prioritizing technical escalations, and establishing and maintaining expectations with both the direct customer and other Intuitive surgical employees.

Key Responsibilities

  1. Support all da Vinci Surgical platforms as a Junior Field Service Engineer.
  2. Analyze customer requirements to ensure effective system installation by providing Pre-site Planning and Installation Coordination with the customer.
  3. Manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality, and that Uptime Guarantees are achieved. Assess and determine follow-up visits to ensure maximum system reliability.
  4. Independently manage all administrative duties of the role, including Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
  5. Support Sales Training and Marketing events by analyzing potential issues and developing independent strategies to resolve.

Requirements

  1. Minimum 1-5 years of field service experience is required.
  2. Good administrative and record-keeping skills.
  3. Good written and oral communication skills.
  4. Good interpersonal skills.
  5. An ability to travel up to 50%, dependent upon account distribution.

Preferred Qualifications

  1. Knowledge of Operating Room protocol is preferred.
  2. Ability to independently troubleshoot electro-mechanical systems.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

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