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2 weeks ago
This role involves overseeing the successful integration and launch of clients on our e-commerce platform. You will work with a diverse range of clients, from mid-sized self-service to large enterprises, setting clear expectations, streamlining processes, and ensuring consistent client satisfaction.
Key Responsibilities:
- Serve as an expert in our platform and technical subject matter expert during the onboarding phase, addressing client queries related to software, data feeds, APIs, and FTP protocols.
- Provide actionable feedback to the Product Management team regarding feature enhancements and product improvements.
- Create additional client-facing resources such as training videos and webinars; contribute to internal cross-training initiatives.
- Set up, configure, and optimize customer accounts to meet individual client needs.
- Conduct tailored training sessions for client user groups using established onboarding methodologies.
- Handle configuration and troubleshooting during the onboarding process to ensure smooth implementation.
- Transition clients seamlessly to the Support team post-implementation.
- Fluency in both written and spoken English; proficiency in additional languages is a plus.
- Solid understanding and/or hands-on experience with API integrations (REST and SOAP).
- Familiarity with product data feed formats such as XML, TXT, CSV, and JSON, along with experience working with FTP protocols.
- Strong working knowledge of Excel and HTML.
- Minimum of 2 years' experience in SaaS onboarding or implementation roles.
- Proven ability to manage multiple complex projects simultaneously.
- Strong analytical and problem-solving skills, paired with a proactive and positive attitude.
- Excellent time management and task prioritization abilities.
- Strong documentation skills with attention to detail.
- Experience in developing and delivering software training programs.
- Exceptional written and verbal communication, as well as presentation skills.
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