Housekeeping Operations Specialist

4 days ago

Vadodara, Gujarat, India beBeeHousekeeping Full time ₹ 12,00,000 - ₹ 18,00,000

Job Title: Senior Housekeeping Operations Manager

Job Description:

This position is responsible for leading the housekeeping operations to ensure impeccable cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces in line with our lifestyle club's standards and guest expectations.

The role requires attention to detail, strong organizational skills, and close coordination with other departments to deliver a seamless and elevated guest experience through consistently high housekeeping standards.

Responsibilities include defining and implementing cleanliness, maintenance, and amenity standards across guest rooms and public areas, driving operational excellence and consistently superior guest experience.

Key responsibilities also include developing and managing SOPs in collaboration with Corporate Housekeeper, creating structured checklists for daily, weekly, and monthly audits to ensure quality control, preparing and executing departmental operational budgets effectively, facilitating continuous on-the-job training in hygiene, grooming, and housekeeping techniques, conducting regular audits to assess team performance and identify areas for improvement, using the appraisal system to track staff development and training needs, guiding and motivating the team to deliver high service standards with ownership and pride, promoting a culture of internal customer care, collaboration, and professionalism, leading staffing activities including recruitment, performance discussions, and recognition, managing inventory, asset control, and adherence to departmental budget limits, monitoring consumption patterns to minimize wastage and ensure cost discipline, reviewing and approving procurement samples to meet quality and operational standards, promoting a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence, ensuring department KPIs and goals are met in alignment with management directives, modifying and improving housekeeping systems and procedures to drive service efficiency, ensuring strict adherence to occupational health and safety guidelines and property safety protocols, conducting risk assessments and implementing corrective measures proactively, ensuring incident documentation, investigation, and resolution to avoid recurrence, championing the implementation and enforcement of OH&S standards across all operational areas, monitoring safety risks, conducting regular safety drills, and updating emergency response plans, ensuring department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness, recording and investigating incidents, enforcing preventive measures, and ensuring continuous improvement in safety practices.

Qualifications and Experience:

To be considered for this role, applicants should have a graduate degree from a hospitality or equivalent institute and at least 10 years of experience in housekeeping, with leadership exposure in hospitality.

Strong communication and interpersonal skills are essential, along with the ability to motivate and lead a team to achieve exceptional results. A passion for delivering outstanding guest experiences and a commitment to maintaining the highest standards of cleanliness, hygiene, and aesthetic upkeep are also required.

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