Customer Solutions Expert

15 hours ago

Amrāvati, Maharashtra, India beBeeSolution Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Opportunity

We are seeking a highly skilled and customer-focused professional to bridge the gap between our clients' needs and our product development teams.

This role is central to ensuring our solutions deliver maximum value to customers, particularly in the government sector, while aligning with our product vision and strategic priorities.

Main Responsibilities:
  • Capture Customer Requirements: Lead client workshops to gather and document requirements, translating them into clear, actionable product and technical specifications.
  • Solution Design & Proposal Support: Collaborate with Sales and Pre-Sales to develop proposals tailored to client needs and priorities.
  • Issue Management & Continuous Improvement: Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
Key Qualifications:
  • Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies.
  • Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains.
  • Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.

Travel Requirements: Willingness to travel to client locations as needed – up to 30% of time.

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