Retail Operations Specialist

7 days ago

Gurgaon, Haryana, India beBeeArea Full time ₹ 15,00,000 - ₹ 25,00,000

Are you a motivated and detail-oriented individual looking for a challenging role in retail operations?

We are seeking an experienced Area Manager to join our team, overseeing retail operations across a designated region. As the key interface between our frontline stores and backend functions, you will be responsible for ensuring operational excellence, business growth, and seamless communication between all stakeholders.

  • Job Description:
  • Oversee day-to-day operations across all company-owned and franchise stores in the region.
  • Drive sales performance, visual merchandising standards, SOP adherence, and store staff productivity.
  • Monitor inventory levels, shrinkage, customer service, and audit scores.

Key Responsibilities:

  • Operational Excellence:
  • Ensure smooth day-to-day operations across all company-owned and franchise stores in the region.
  • Drive sales performance, VM standards, SOP adherence, and store staff productivity.
  • Monitor inventory levels, shrinkage, customer service, and audit scores.

Stakeholder Liaisoning:

  • Liaise with Mall Management Teams:
  • Regular coordination and relationship management with mall management teams, landlords, and franchise partners.
  • Address and resolve operational issues, maintenance needs, and lease/rental concerns in a timely manner.

Cross-Functional Coordination:

  • Act as a Bridge:
  • Act as a bridge between retail stores and internal teams - merchandising, marketing, HR, IT, etc.
  • Ensure timely execution of promotions, launches, VM rollouts, and stock allocations in alignment with central plans.

Business Development:

  • Identify Opportunities:
  • Identify, evaluate, and recommend potential retail expansion opportunities in the region.
  • Conduct feasibility analysis for new stores - both company-owned and franchise.

Market Intelligence:

  • Track Competitors:
  • Continuously track and report competitor activities - pricing, promotions, footfalls, expansions, etc.
  • Provide insights for improving customer experience and store-level strategies.

Requirements:

  • Education:
  • Graduate/MBA with 6-10 years of relevant experience in multi-store retail operations (fashion/apparel preferred).

Benefits:

  • Competitive Salary:
  • A competitive salary package that recognizes your value to our organization.

What We Offer:

  • Growth Opportunities:
  • A supportive environment that fosters career growth and professional development.

We are an equal opportunities employer and welcome applications from diverse candidates.

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