Ideal Candidate Wanted

3 days ago

Varanasi, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 35,00,000 - ₹ 60,00,000
Customer Support Specialist Role

As a vital member of our team, you will be the main point of contact for users on the app. Your role will involve delivering exceptional customer experiences through prompt and empathetic support.

This position requires a high level of communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Offer empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.
Required Skills & Qualifications:
  • Education: Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • Experience: 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Language Skills: Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Problem-Solving Abilities: Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Customer-Focused Mindset: Empathetic, patient, customer-first mindset.
  • CRM Familiarity: Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Flexibility: Willingness to work in flexible shifts as per business needs.

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