Senior Oracle Database Support Specialist
2 days ago
Job Overview
We are seeking a highly skilled and experienced Senior Oracle Database Support Specialist to join our team. As a member of our Support organization, your primary focus will be to deliver exceptional post-sales support and solutions to our Oracle customer base.
About the Role
In this role, you will serve as a technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for the resolution of problems related to the installation, maintenance, and use of Oracle products.
Main Responsibilities
Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high levels of customer satisfaction while meeting established guidelines, mostly through electronic means.
What We Offer
Able to work with general guidance from senior support engineers and management, you may also work independently in some areas. Solutions often take time to develop through research, collaboration, or problem replication.
Requirements and Qualifications
To succeed in this role, you should have a strong understanding of Oracle products and experience in providing technical support to customers. You should be able to work effectively in a team environment and possess excellent communication and problem-solving skills.
Benefits
We offer a competitive salary of approximately $90,000 per year, commensurate with experience, plus a range of benefits including medical, dental, and vision coverage, 401(k) plan, and paid time off.
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