
UCCE Solutions Specialist
3 days ago
We are seeking an experienced Unified Communications professional to spearhead our team in Bangalore.
The ideal candidate will possess a strong technical background and expertise in Cisco Contact Center Enterprise components with a passion for delivering exceptional customer experiences.
- Design, install, and configure UCCE components, including ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP.
- Collaborate with cross-functional teams to conceptualize and implement efficient call flows.
- Provide expert consulting and technical support to clients and internal stakeholders.
- Troubleshoot and resolve complex issues related to UCCE components and deployments.
- Contribute to high-level architecture planning discussions and participate in solution design meetings.
Essential Skills:
- Proven experience in designing and implementing UCCE solutions.
- Excellent consulting skills with superior communication and presentation abilities.
- Fundamental knowledge of UCCE components and call flow designs.
Beneficial Skills:
- Advanced understanding of UCCE architecture.
- In-depth knowledge of CVP deployment model call flows.
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