
Retail Operations Manager
2 days ago
Job Opportunity:
We are seeking an experienced professional to manage our retail and last mile delivery functions. The ideal candidate will have a strong background in handling large-scale operations, excellent people management skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Manage retail and logistics operations for a leading ecommerce brand.
- Oversee entire retail operation and warehouse management.
- Ensure adherence to standard operating procedures (SOPs).
- Coordinate between stores team and warehouse team for smooth operations.
- Negotiate with 3rd party operators for logistics and last mile delivery services.
- Invoice and E-waybill generation.
- Reconciliation of transporter billing and invoices.
- Analysis of store inward, outward, and root cause identification of issues.
- Inventory closing of any inventory movement between stores and warehouses.
- Follow-ups with stores, logistics, and other teams.
- MIS report generation and circulation to respective departments.
- Manage core team of warehouse operations retail team.
- Daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
Requirements:
- At least 80 stores warehouse day-to-day operations experience.
- Proficiency in Microsoft Excel and Google Sheets.
- Strong people management and cross-functional team communication skills.
- Decision-making and minimal supervision required.
- Knowledge of ERP/WMS like Vinculum is an added advantage.
- Excellent communication and customer service skills.
- General retail know-how including KPI tracking, Microsoft office knowledge, and ability to learn TSS culture.
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