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Operations Director

3 weeks ago

Mohali Chandigarh, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000

Job Title: Operations Director

We are seeking a seasoned leader to drive our operations forward. As an Operations Director, you will lead multiple teams and campaigns, overseeing daily activities and long-term strategies.

Key Responsibilities:

  • Lead and manage high-performing teams across various campaigns, ensuring world-class service delivery.
  • Supervise and mentor Operations Managers, aligning them with company standards and client expectations.
  • Develop and execute strategies to meet team and individual goals, tracking progress through KPIs.
  • Optimize staffing levels, including temporary coverage and training new team members.
  • Maintain daily communication with department heads, campaign leaders, and senior management for transparency and alignment.
  • Promote a culture of open communication, empowerment, and employee recognition.
  • Resolve complex operational and client-related issues promptly and professionally.
  • Ensure consistent delivery of excellent client service across all campaigns.
  • Support the Director of Operations in designing and refining operational procedures and best practices.
  • Ensure strict adherence to internal policies and regulatory compliance requirements.

Requirements:

  • Minimum 3 years of senior management experience in BPO Operations or equivalent (Senior Manager/Director level).
  • Proven ability to manage large teams, with experience overseeing at least 600 FTEs.
  • Strong leadership and mentoring skills, with the ability to motivate and inspire.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Strong organizational, analytical, and decision-making abilities.
  • Ability to multitask in a fast-paced, high-pressure environment.
  • High level of professionalism, resilience, and integrity.
  • Proficient in Microsoft Office Suite and Google Workspace tools.
  • Ability to build and maintain productive relationships with clients and stakeholders.

Preferred Traits:

  • A humble leader who prioritizes the frontline.
  • Curious and driven, with a relentless work ethic.
  • A solution-oriented thinker with a passion for innovation.
  • Someone who believes work can be both impactful and fun.