Sales Systems Expert

5 days ago

Shimoga, Karnataka, India beBeeBusiness Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title

Your Career

This is a Business Systems role within the Sales Operations team.

  • The main goal is to ensure systemic accuracy and usability of our sales tools through timely resolution of support tickets.

Primary sales tools to be supported include Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact:

  • Assign, troubleshoot, and resolve tickets from sales users related to various sales tools.
  • Manage a fast-paced queue of support requests with a focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Work with internal/external customers and vendors in Sales Operations.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.

Requirements:

  • At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, Dataloader, and SOQL is a plus.

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