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Project Facilitator

2 weeks ago

Rajkot, Gujarat, India beBeeCoordinating Full time ₹ 35,00,000 - ₹ 50,00,000
About the Role

We are seeking a skilled Customer Experience Coordinator to join our team. In this role, you will be on the frontlines of client interaction, representing our company and providing exceptional service.

Your primary responsibility will be to respond to client tickets in a timely manner, addressing their questions and concerns with professionalism and care. Additionally, you will escalate software bugs and issues to our development team, ensuring prompt resolution and follow-up with clients.

As a key member of our support team, you will also be responsible for learning new features of our software and creating helpful documentation articles to support our clients. This will involve collaboration with internal departments to ensure seamless issue resolution and customer satisfaction.

Required Skills:

  • Strong Customer Service Skills
  • Bug/issues Escalation to Various Departments
  • Writing Long Form Articles
  • Ability to Translate Skills to Other Employees Through Training or Mentoring
  • Proficient Knowledge of Microsoft Office
  • Strong Analytical and Problem-Solving Skills
  • Demonstrate Critical Thinking Skills
  • Attention to Detail and Organization Skills
  • Ability to Adapt to Changing Priorities
  • Strong Interpersonal Abilities and Communication Skills
  • Ability and Interest to Work in a Geographically Diverse Environment

Preferred Skills:

  • Zendesk
  • Customer Support Experience
  • Userpilot
  • My SQL Database
  • Google Suite (Docs, Sheets)
  • Microsoft Office Suite (Word, Excel)
  • Microsoft Teams
  • Jira
  • Slack

Qualifications:

  • A Bachelor's Degree in a Related Field of Study
  • [1] + Years' Experience in a Customer Service Role
  • [1] + Years in Managing Relationships and Expectations with SaaS Products