Claims Operations Specialist
7 days ago
**About the Role**
We are seeking an experienced Claims Operations Specialist to join our team at NTT DATA North America. As a key member of our operations team, you will be responsible for processing insurance claims in a timely and qualitative manner.
**Responsibilities**
- Process insurance claims efficiently and accurately
- Meet and exceed production, productivity, and quality goals
- Review medical documents, policy documents, policy history, claims history, system notes, and apply trained client-level business rules to make appropriate claims decisions
- Analyze customer queries to provide detailed and ordered responses
- Develop and maintain a solid working knowledge of the insurance industry and all products, services, and processes performed by the claims function
- Handle reporting duties as identified by the team manager
- Collaborate with the team to develop and implement process improvements
**Requirements**
- Bachelor's degree or higher in a related field
- Excellent communication (verbal and written) and customer service skills
- Ability to work independently and as part of a team
- Detail-oriented with strong analytical skills
- Required computer skills: experience with data entry, word processing, MS Office applications, and web-based applications
- Strong reading comprehension and writing skills
**What We Offer**
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
**Additional Requirements**
- Availability to work Monday through Friday 6PM/4AM IST
- Willingness to work overtime and weekends as needed
- Ability to handle training for new hires and contribute to process improvements
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