Senior Manager
3 weeks ago
Job Summary:
We are seeking a Senior Manager to join our leadership team, overseeing the delivery of our SaaS solutions to ensure exceptional customer satisfaction.
Key Responsibilities:
- Lead a technical account management team to provide top-notch support to our clients.
- Develop strong relationships with key stakeholders, understanding their needs and ensuring they derive maximum value from our solutions.
- Implement best practices for project management, ensuring timely and efficient delivery of services.
- Recruit, mentor, and manage a small team of leads and individual contributors, focusing on growth and development.
- Manage the provision of new SaaS services to customers and ensure the delivery of Cloud and business projects.
Requirements:
- 5+ years' experience leading teams of cloud, development, or delivery engineers.
- 7+ years supporting enterprise computing platforms and systems, preferably at a Managed Services or Cloud ERP service vendor.
- Strong experience in using Agile methodologies for team projects in Jira, Azure DevOps, or similar.
- Ability to interact with high-level business and IT executives in large, complex customer organizations.
- Deep technical and operational interests and capabilities, such as Windows/Linux, MSSQL/MySQL, IIS, CI/CD, and automation technologies.
- Strong experience with public cloud providers such as AWS or OCI, and experience with cloud container services such as ECS, EKS, or AKS is a major plus.
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