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Automotive Service Manager
1 month ago
Job Summary
We are seeking a highly skilled Automotive Service Manager to join our team at Tata Motors. As a key member of our service network, you will be responsible for resolving customer issues and driving service revenue through our service network.
Key Responsibilities
- Resolve customer complaints and issues in a timely and professional manner
- Develop and implement strategies to drive service revenue and improve customer satisfaction
- Collaborate with cross-functional teams to ensure seamless service delivery
- Provide technical support and guidance to customers and internal stakeholders
- Stay up-to-date with industry trends and developments to ensure our service network remains competitive
Requirements
- 7-8 years of experience in a technical and/or customer servicing role
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
- Knowledge of automobiles and industry trends
Tata Motors Leadership Competencies
- Developing Self and Others
- Leading Change
- Driving Execution
- Leading by Example
- Motivating Self and Others
- Customer Centricity
Functional Competencies
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
- Knowledge of automobiles and industry trends