Strategic Program Director, Payment Experience Transformation
4 days ago
About Us:
As a leading e-commerce company, Amazon has revolutionized the retail industry and become one of the world's largest internet retailers. With over $200 billion in global revenue, we continue to innovate and expand our presence in India.
Job Overview:
We are seeking an experienced Strategic Program Director to join our Amazon Payments Organization in India. As a key member of our team, you will be responsible for delivering high-quality customer payment experiences while driving down costs.
Key Responsibilities:
- Partner with Business, Product, Customer Service, and Finance teams to identify areas for improvement and develop solutions to reduce costs and enhance customer experience.
- Lead the customer trustbuster program to analyze data and contact mining to identify crucial customer experience gaps and provide leadership updates on open issues.
- Collaborate with business and product teams to define, plan, and prioritize projects that address customer experience gaps and monitor project execution to ensure overall program integrity.
Requirements:
- 5+ years of experience working cross-functionally with tech and non-tech teams.
- 5+ years of program or project management experience.
- Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications:
- 2+ years of driving process improvements experience.
- MBA or Master's degree in business, operations, human resources, adult education, organizational development, or related field.
Compensation Package:
The estimated annual salary for this position is ₹20-30 lakhs (based on national averages and location). Our benefits package includes comprehensive health insurance, retirement savings options, and opportunities for professional growth and development.
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