Networking Expert

4 days ago

Dindigul, Tamil Nadu, India beBeeNetwork Full time ₹ 50,00,000 - ₹ 1,00,00,000

About our organization:

We are a leading provider of cutting-edge IT solutions, specializing in infrastructure, software, security, cloud, and generative AI domains.

Position: Network Engineer L1

We have 20 openings for this role at our NOC center.

Location: Thane, Maharashtra

Qualification: Postgraduate, Graduate or Diploma

Required Certification:

  • Valid CCNA / JNCIA / CCNP Routing and Switching / Security
  • OEM intermediate-level SD-WAN certification

Experience: 3+ years in network operations

Responsibilities:

  1. Monitor and report alerts from network devices.
  2. Work on raised tickets/alerts from the ITSM tool:
  • Identify the fault,
  • Assign severity,
  • Follow troubleshooting procedures,
  • Ensure timely closure of alerts/tickets
Handle fault management with service providers for network-related issues:
  • Initiate trouble tickets
  • Follow up until resolution
  • Escalate if required
Coordinate with L2 engineers for issue resolution and change management.Perform network-related changes on network devices as per SOP.Prepare and maintain network-related reports such as branch down call report and bandwidth utilization report.Monitor and manage the bank's network infrastructure (devices, links etc.)Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolvedReceive calls from branches, raise tickets (if not already available in the system), and share the ticket numberAdd new network devices into the network and ensure they are recorded in the asset management systemFollow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)Follow up for RMA replacements

Benefits:

As a member of our team you will have opportunities to work on exciting projects, gain experience and develop your skills.

About Us:

We deliver customized, high-impact IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era.

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