Senior Operations Manager

2 weeks ago

Gandhinagar Surat Ahmedabad, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Team Leadership Role

The Team Leader-BPO is responsible for managing and overseeing a team of agents, ensuring high levels of performance and productivity.

  • Key responsibilities include monitoring team performance, planning daily operations, and addressing challenges and problems as they arise.
  • Maintaining accurate data records, meeting revenue targets, and creating daily MIS reports are also essential tasks in this role.
Required Skills and Qualifications

To be successful in this position, candidates should possess the following skills and qualifications:

  • Throughput calculations such as attrition and shrinkage are critical to this role.
  • Candidates should be able to analyze data and make informed decisions to drive business growth.
  • Experience working in a BPO outbound process is highly desirable.
Benefits

This role offers a unique opportunity to develop leadership skills and contribute to the success of our organization.

Candidates will have the chance to work in a dynamic environment, collaborate with a talented team, and take on new challenges.

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