
AI/Machine Learning Engineer
3 days ago
We are looking for an experienced and skilled individual to join our team as a Software Engineer.
This role involves designing, developing, and optimizing AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems.
The successful candidate will be involved in building conversational AI interfaces, designing and implementing advanced AI/ML systems, and creating analytics dashboards and reporting tools to track automation effectiveness.
- Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary.
- Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures.
- Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale.
- Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores.
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