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IT Support Technician

2 weeks ago

Mohali, Punjab, India TP Full time

Job Summary:

We are Teleperformance, a leading company in the industry, and we're looking for a skilled Technical Support Executive to join our team. As a Technical Support Executive, you will be responsible for providing exceptional customer support and resolving technical issues related to our product and services.

Responsibilities:

  • Troubleshoot and resolve technical issues related to our product and services
  • Respond to customer inquiries
  • Collaborate with internal teams to improve processes
  • Maintain up-to-date knowledge of customer interactions with CRM software
  • Provide accurate and timely solutions to customer inquiries
  • Meet or exceed customer satisfaction and first call resolution targets

Requirements:

  • Bachelor's degree in computer science, IT, BCA, BSC COMPUTER SCIENCE, Btech, Diploma in Engineering after 12th
  • Good Communication skills are required
  • Strong customer service and interpersonal skills are required

What We Offer:

  • A competitive salary and benefits package
  • Opportunity to work with a leading company in any sector
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment