Vehicle Repair Operations Leader
4 days ago
Job Description:
The Vehicle Repair Operations Leader will be responsible for overseeing the entire service department to ensure profitability and smooth operation. This includes hiring, training, and managing employees, as well as developing and implementing effective marketing plans to drive business growth.
Main Responsibilities:
- Lead a team of technicians and support staff in providing exceptional service to customers.
- Develop and implement effective marketing plans to drive business growth.
- Strategically manage costs to maintain profitability and efficiency.
- Track and maintain accurate records for informed decision-making.
- Establish and achieve goals for the department, promoting excellence and innovation.
Key Performance Indicators (KPIs):
- Employee performance and engagement.
- Customer satisfaction and retention rates.
- Service revenue growth and profitability.
- Inventory management and control.
- Marketing campaign effectiveness.
Requirements:
- Proven experience in automotive service management.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Results-driven with a focus on customer satisfaction.
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