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Senior Fraud Specialist

3 weeks ago

Gandhinagar, Gujarat, India beBeeInvestigator Full time ₹ 12,00,000 - ₹ 20,00,000

Job Title: Credit Cards Fraud Investigator

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Job Summary:

We are seeking a detail-oriented and analytical individual to join our team as a Credit Cards Fraud Investigator.

Key Responsibilities:

  • Investigate and analyze fraud cases related to Mastercard transactions to ensure timely resolution.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud cases to recommend process improvements.
  • Provide detailed and accurate documentation of case outcomes.
  • Ensure adherence to operational guidelines, compliance standards, and regulatory requirements.
  • Mentor and support junior associates by sharing best practices and guidance on complex cases.
  • Contribute to continuous process improvement initiatives to enhance fraud detection and resolution efficiency.
  • Communicate effectively with internal and external stakeholders while maintaining professionalism and confidentiality.

Qualifications & Skills:

  • Any Graduate
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.
  • Flexibility to work in shifts (if applicable).

Preferred:

  • Certification in fraud prevention or risk management.
  • Experience with chargeback processing and dispute lifecycle management.
  • Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.