Digital Transformation Professional

4 days ago

Bareilly, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title">

Customer Success Leader

At Skai Lama, we value your growth and believe in providing opportunities for career advancement. As a Customer Success Lead, you will have the potential to progress within our organization.

Responsibilities:

  • Managing team of Customer Support Agents, Onboarding Specialists and Customer Success members to ensure that our customer get a stellar experience.
  • Deep understanding of our products to assist customers with product-related questions, troubleshooting technical issues, and providing solutions.
  • Leading CS Ops and processes to identify opportunities for higher productivity or better customer experience
  • Effectively documenting customer interactions, including issues, resolutions, and feedback.
  • Collaborating with the development team to address and resolve complex customer issues.
  • Identifying recurring customer queries and issues and proactively working towards creating solutions and FAQs.
  • Staying updated with product knowledge and new features to provide accurate information to customers.
  • Collecting customer feedback and providing insights to improve product features and user experience.

Required Skills and Qualifications:

  • Excellent written and verbal communication skills in English.
  • Previous experience of managing a team
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Patience and empathy to handle customer complaints and provide effective solutions.
  • Proactive problem-solving skills to address customer issues efficiently.

Benefits:

  • Full Remote Work opportunity
  • Two Off-sites in a Year - A working offsite and a vacation offsite.

Others:

  • A dynamic and supportive team environment
  • Opportunities for career growth and advancement

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