Technical System Administrator

5 days ago


Ellore, Andhra Pradesh, India beBeeSystem Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

Job Title: Technical Support Specialist

Position Overview:

The technical support specialist is responsible for managing the performance and reliability of access control and CCTV systems. This role requires in-depth knowledge of system configuration, monitoring, and maintenance.

Key Responsibilities:

  • Technical Product Support:

    • Configure support for access control and CCTV systems.

    • Analyze and troubleshoot software and hardware issues related to access control and CCTV systems.

    • Provide remote support to internal clients on system configuration.

    • Track system issues through to resolution within agreed time limits.

  • Application Server Support:

    • Install and configure security system applications on servers.

    • Monitor application services hosted on servers 24/7.

  • Additional Responsibilities:

    • Respond promptly and professionally to emergency service calls during office hours and off-hours.

    • Collaborate with team members to establish best practices and decisions.

    • Act independently as needed.

Required Skills and Qualifications:

Knowledge, Skills, and Abilities:

  • Experience with access control and CCTV systems.

  • Familiarity with CCURE 9000 and CCURE GO software, as well as related hardware.

  • Knowledge of enterprise CCTV systems like Intellicene, Symphia VMS, and Genetec video solutions.

  • Experience with Windows Server Operating Systems (e.g., Windows Server 2016, 2019).

  • SQL experience is a plus.

  • Proficiency in PowerShell programming.

  • Excellent problem-solving skills and analytical thinking.

  • Ability to work independently and as part of a team.

Education:

Bachelor's degree in electronics or computer science.



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