Unlock Advanced Customer Insights with Expert Data Analysis

5 days ago


Chennai, Tamil Nadu, India Gen Full time

At Gen, we're a global leader in digital freedom, powering consumer brands like Norton, Avast, LifeLock, and more. Our mission is to safeguard the digital lives of over 500 million users across 150 countries. We're passionate about creating a safe, inclusive environment where our employees can thrive.

We're seeking a skilled Qualtrics Administrator to join our team as a Senior Customer Experience Insights Specialist. This role will leverage the Qualtrics platform for enhanced customer experience analysis through API integrations, Python scripting, and effective use of REST API connections.

About the Role

This exciting opportunity involves:

  • API Integration & Automation: Utilize API integrations and Python scripting to automate data processes and enhance data analysis capabilities.
  • Qualtrics Platform Management: Oversee the administration of the Qualtrics platform, including survey setup, data collection, and workflow configurations.
  • Data Processing & Warehousing: Employ SQL skills for data extraction and manipulation from various sources, ensuring data accuracy and consistency.
  • Continuous Improvement: Stay abreast of the latest developments in API technologies, Python scripting, and data analysis methodologies.

What You'll Need

  • Bachelor's degree in computer science, Information Systems, Data Science, or a related field.
  • 2+ years of experience in a similar role involving data analytics, API integrations, Python scripting, and ideally Qualtrics administration.
  • Strong skills in Python, SQL, and REST API.
  • Experience with data warehousing concepts and tools.
  • Excellent analytical, problem-solving, and technical skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.

Salary: $80,000 - $110,000 per year, depending on location and experience. Gen offers competitive benefits and compensation packages, flexible working options, and generous time off. Diversity is foundational to our business, and we strive to create an inclusive and accessible environment for all employees. We celebrate diversity and are committed to making Gen a great place to work.


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