Lifestyle Navigator

About Us

We are dedicated to transforming the physical environment of families, creating space for what truly matters and focusing on their mental well-being.

Our home management system not only handles daily chores but also preempts customers' needs, enhancing their lifestyle while giving them peace of mind to achieve more.

We combine services like housekeeping, maintenance, food & nutrition management, grocery resupply, and laundry tailored to each family's unique needs. A dedicated Lifestyle Manager assists with miscellaneous requests, from decorating homes to planning holidays.

Fundamental Aspects of Our Business ModelLifestyle Manager

Armed with professional attention, our dedicated lifestyle team helps customers with various tasks, from sending flowers to recommending products. They research, analyze, and shortlist the best options for customers.

Trained Professionals

Our team of home specialists provides a more professional service than domestic helpers, handling all housework and chores. We train existing helpers to maximize their potential.

Technology

Our back-end system incorporates an algorithm that remembers preferences and generates instructions to meet customers' home goals. We provide constant advice, reminders, and nudges.

Customer Segments

• Individuals & Families
• Landlords & Second Home Owners
• Developers & RWAs
• Corporates

The Lifestyle Manager - An Extension of the Customer's Family

A Lifestyle Manager at our organization is empathetic, has a natural attitude towards helping people, and is committed to improving lives. They understand each family's unique needs and design solutions accordingly. S/he is warm, courteous, patient, and a good listener, with an eye for detail.

Responsibilities of a Lifestyle ManagerCustomer Onboarding

• Understand the prevailing context in a customer's life.
• Explain how we can help ease the customer's life.
• Handhold & onboard the customer seamlessly onto our ecosystem.

Solution Deployment

• Define & agree upon the interventions needed for fulfilling the customer's requirements.
• Deploy trained domestic helps at the household and undertake periodic supervision.
• Assign errands to Operations Associates and monitor them for completion.

Partner Management

• Work with our central partner ecosystem to deploy solutions at the customer's household.
• Onboard and work with local quality partners to bring about greater efficiency.
• Oversee the quality of work done by partners and provide valuable feedback.

Customer Lifecycle Management

• Have deeper dialogues and conversations with the customer across the 5 stages of pain, convenience, pleasure, delight & transformation.
• Educate and enable customers to adopt a wider range of our services.

CUSTOMER FEEDBACK & SERVICE IMPROVEMENT

• Determine customer satisfaction with regard to the various services provided.
• Identify & work on areas of improvement. Iterate the solution design to continually keep enhancing customer service.
• Raise & highlight any complaints, queries, grievances, feedback etc. to the relevant teams for resolution.

We seek candidates with Hospitality background, Event management, language and intercultural communication background, who are passionate about the cause and excited about working in a dynamic organization.

Qualifications: Bachelor's degree preferably in hospitality.

---