Digital Content Specialist
4 days ago
Simplotel is a leading Software-as-a-Service (SaaS) company revolutionizing the way hotels grow their direct business. With over 2,000 hotels across 21 countries, we are powering e-commerce for some of the largest hotels in India.
Our mission is to Simplify the life of hoteliers through technology. Founded in 2013 and funded by Go-MMT - India's largest Online Travel Agency, Simplotel is a 'Shopify for Hotels'.
We were awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in Senior Content Specialist
Job SummaryWe are seeking a highly skilled Senior Content Specialist to join our team. The successful candidate will have a keen eye for detail, excellent written and spoken English, and the ability to modify (write and edit) content.
- Work with hotels to understand their requirements and process modifications to content for the website - their most important online marketing channel.
- Possess knowledge of the best SEO practices to optimize the website for our Develop an in-depth understanding of all features of Simplotel's content management system and conduct training sessions for large clients to effectively leverage the use of our CMS.
- Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.
- Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.
- Drive and oversee the allocation of work assignments and timely delivery of the same.
- Prioritize and manage several open issues simultaneously,
- Manage projects / large customers and ensure that the project is delivered on time with high quality
- Ensure communication with all stakeholders regarding projects
- Perform quality checks on the team's tickets to improve quality.
- Create SOP's, manuals and checklists, and document product knowledge in detailed steps.
- Provide feedback and escalate unresolved issues to internal departments (Software - Developers, Customer Success/Account Managers).
Key Responsibilities:
- Collaborate with hotels to understand their requirements and develop effective content strategies.
- Develop and implement content optimization plans to improve website performance.
- Manage and resolve customer queries and issues efficiently.
- Oversee customer experience and ensure timely delivery of projects.
- Drive work assignments and ensure timely delivery.
- Prioritize and manage multiple tasks simultaneously.
Required Skills:
- A keen eye for detail and the ability to scrutinize for quality.
- Excellent written and spoken English.
- Ability to modify (write and edit) content.
- Project Management
- Strong Communication Skills
- BASIC UNDERSTANDING OF THE HOTEL AND THE TRAVEL INDUSTRY.
- BASIC TECHNICAL SKILLS TO WORK WITH CONTENT MANAGEMENT SYSTEMS
- Knowledge & understanding of the best SEO practices.
- Ability to work with customers - large and small.
- Ability to collaborate within a team and with cross-functional departments.
- Ability to manage time and hit deadlines
Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum
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