Fintech Application Technical Lead

3 days ago

Tiruchi, Tamil Nadu, India beBeeApplication Full time ₹ 5,00,000 - ₹ 10,00,000
Technical Support Specialist

We are looking for a highly motivated individual with a strong background in application support and analysis.

  • Key Responsibilities:
  • Provide top-notch technical support for banking and fintech applications.
  • Act as the primary point of contact for users, understanding and resolving their issues or escalating them when necessary.
  • Conduct thorough incident analysis, identify root causes, and track resolution progress.
  • Collaborate with internal teams to ensure timely issue resolution.
  • Document troubleshooting steps, solutions, and knowledge base entries.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
Essential Qualifications:
  • 1-3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Excellent communication skills – both written and verbal.
  • Strong analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Proficiency in incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

Nice to Have:

  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.
  • Understanding of cloud-based applications and monitoring tools.

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