Support Team Specialist

11 hours ago

Vijayawada, Andhra Pradesh, India beBeeFrontend Full time ₹ 9,00,000 - ₹ 13,00,000

Job Overview

We seek a skilled professional to oversee our frontend support team.

Key Responsibilities:

  • Ticket Management: Understand, analyze, and prioritize frontend-related support tickets. Distribute tasks to team members based on skillset and urgency.

Technical Expertise:

  • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress.
  • Troubleshoot and debug frontend issues efficiently.

Team Leadership:

  • Lead and mentor a small team of frontend support executives.
  • Monitor progress and provide performance feedback.

Client Communication:

  • Communicate effectively with clients to gather requirements and provide updates.

Required Skills:

  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.

Preferred Qualifications:

  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks is a plus.

The ideal candidate should possess a strong understanding of front-end technologies, excellent leadership skills, and the ability to communicate effectively with clients and team members.

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