IT Application Specialist

3 days ago

Anand, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist

The purpose of this role is to provide technical assistance to users of our application software. You will be responsible for responding to inquiries regarding errors, problems, or requests and identifying, researching, and resolving technical issues.

Key Responsibilities:
  1. Provide technical support to users of our application software by responding to inquiries regarding errors, problems, or requests
  2. Identify, research, and resolve technical issues
  3. Use the IT Service Management system to review and respond to requests for support
  4. Evaluate urgent problems requiring more in-depth knowledge and escalate them to internal resources or vendors
  5. Relies on instructions and pre-established guidelines to perform job functions
  6. Interact with end-users to understand issues from a business perspective
  7. Collaborate with end-users to reproduce reported issues in test environments and report those issues to the development team or application vendor
  8. Maintain existing custom software, including end-user support
  9. Monitor performance of applications after implementation
  10. Communicate status and issues to supervisor

Troubleshooting and support services include:

  1. Password resets
  2. Add/Remove O365 licenses
  3. Fix broken mapped network drives
  4. Add/remove PC user (Local/Domain)
  5. Operating systems
  6. Add printers (Local and Networked)
  7. Install client-side software
  8. Troubleshoot client-side network connection
  9. Office 365 troubleshooting
  10. Setup email on mobile devices
  11. Maintain client run book service information as needed

Answer incoming Service Desk emails by creating tickets and collecting basic client information, user information, issue information, and who's affected information.

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