Chargeback Risk Manager
2 days ago
Minimizing financial losses for banks, merchants, and cardholders requires effective chargeback management processes.
Key Responsibilities:- Chargeback Management: Handle daily chargebacks promptly to prevent financial exposure.
- Investigate disputes thoroughly and maintain accurate documentation.
- Identify trends and root causes of disputes, suggesting corrective actions.
- Dispute Loss Reduction: Analyze dispute data to identify high-risk merchants or patterns leading to chargebacks.
- Collaborate with merchants to implement fraud prevention tools and best practices.
- Share insights to improve dispute win rates and reduce loss ratios.
- Process Optimization & Risk Control: Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
- Maintain strong financial controls and ensure regulatory compliance.
- Balance risk mitigation with service delivery to protect profitability.
- Cross-Functional Collaboration: Partner with product, promotions, and operations teams to assess risk impact of new initiatives.
- Provide input during product design and rollout to ensure risk controls are embedded.
- Support business decisions with data-driven insights.
- Compliance & Quality Monitoring: Ensure adherence to card scheme regulations.
The ideal candidate will have excellent analytical and problem-solving skills, a strong understanding of financial regulations, and the ability to collaborate effectively with cross-functional teams.
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