Professional Customer Support Specialist

1 week ago

Panchkula, Haryana, India beBeeCustomerService Full time ₹ 18,00,000 - ₹ 20,00,000
Customer Service Representative

We are seeking a proactive and polite individual to handle customer communications and service coordination for our systems. The candidate will be responsible for managing service requests, updating clients, and supporting the technical team to ensure timely and quality service delivery.

Key Responsibilities:
  • Handle incoming calls, emails, and messages from customers regarding service issues or complaints.
  • Register complaints and service requests in the system accurately.
  • Coordinate with engineers to schedule site visits and service activities.
  • Provide customers with job status updates and ensure timely resolution.
  • Maintain service records, customer data, schedules, and documentation.
  • Share service reports and follow up for customer feedback and satisfaction.
  • Handle escalations and ensure high-quality customer experience.
  • Send reminders and basic follow-ups for documentation or payment.
  • Assist in preparing reports and summaries when needed.
Required Skills & Qualifications:
  • Graduate or Diploma holder in any stream.
  • 1 year of experience in customer service or service coordination, preferably from the technical service industry.
  • Excellent communication skills in English and Hindi.
  • Basic knowledge of MS Office, Excel, Outlook, and Word.
  • Good coordination skills and ability to multitask under pressure.
  • Polite, professional, and customer-focused attitude.
Benefits:

This role offers an opportunity to work in a fast-paced environment and contribute to delivering exceptional customer experiences.

Others:

As a customer service representative, you will be part of a dynamic team dedicated to providing top-notch support to our customers.

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