US Customer Service Specialist

2 weeks ago


Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

We are seeking a Customer Service Professional to educate potential US customers about our product and service, handle questions, comments, and complaints, and provide positive customer experiences by enhancing relationships between them.

This role involves calling US Customers to explain about our program, following up with customers to ensure about the classes, getting trained and taking trial classes, managing client relationships, taking feedback, and resolving any issues or conflicts.

  • Key responsibilities include:
  • Developing and maintaining strong relationships with clients based in the US and UK
  • Providing exceptional customer service through effective communication and problem-solving skills
  • Educating customers about our product and services
  • Handling customer inquiries and resolving issues promptly and professionally
Requirements:
  • Prior experience with customer service and call centers in relevant job roles
  • A pleasant personality to engage in meaningful conversations
  • Good communication skills and be a good listener
  • Fluency in English
  • Knowledge of US localization is desirable
  • Understanding of US accent is a plus


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