Senior Quality Assurance Professional

5 days ago

Vizag, Andhra Pradesh, India beBeeCompliance Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Quality Assurance Specialist

We are seeking an experienced Quality Assurance Specialist to join our team. The ideal candidate will have a proven track record in ensuring process adherence, driving error reduction, and supporting process improvements through audits and feedback mechanisms.

About the Role

This is a challenging opportunity for a meticulous and detail-oriented individual who can work effectively in a fast-paced environment. As a Quality Assurance Specialist, you will be responsible for:

  • Conducting regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards
  • Identifying process gaps and providing constructive feedback to enhance accuracy and efficiency
  • Monitoring and reporting on quality metrics, trends, and key performance indicators (KPIs)
  • Collaborating with operations and training teams to conduct RCA (Root Cause Analysis) and ensure CAPA (Corrective and Preventive Action) implementation
  • Participating in calibration sessions with internal teams and client-side quality stakeholders
  • Assisting in updating quality control checklists and SOPs as per evolving guidelines
  • Supporting new hire training and refresher training sessions related to compliance quality standards
  • Staying updated on the latest AML/KYC regulations, global compliance practices, and quality frameworks
Requirements

To succeed in this role, you will need to have:

  • A graduate degree in any discipline (commerce/finance preferred)
  • 4-8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of documented experience as a Quality Analyst in an AML/KYC process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, MS Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills
  • Ability to work in a fast-paced, deadline-driven environment
Benefits

We offer a competitive compensation package, including:

  • Location: Pune (candidates should be open to working from the office)
  • Shifts: As per business requirements (may include rotational shifts)
  • Working days: 5 days a week

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