Senior Business Systems Analyst
3 weeks ago
Job Summary
We are seeking a skilled Senior Business Systems Analyst to join our team at First Advantage. As a key member of our organization, you will be responsible for the continuous improvement and optimization of systems, tools, and processes within our Line Of Business.
Key Responsibilities
* Support the execution of digital transformation within Customer Care LOB (Line of Business)
* Collaborate cross-functionally on full life cycle process evaluation and identify areas of opportunity
* Create test scripts and follow quality assurance (QA) processes
* Lead and facilitate cross-functional teams in business process modeling
* Translate requirements into business, functional requirements, and use case documents
* Work with internal and external stakeholders to define requirements for product enhancements or new services
* Identify and/or create queries, reports, or other mechanisms to monitor performance and measure key KPIs
* Prepare and deliver informative presentations and business analysis project status reviews
Requirements
* 5+ years' experience with Salesforce and a passion for delivering solutions to drive efficiencies and productivity
* Demonstrated problem-solving and strong communication skills
* Proficiency with Salesforce, BI tools, Amazon Connect, MS Office Suite, Sharepoint, and JIRA software
* Experience in navigating ambiguity and change with an entrepreneurial mindset
* Possess strong analytical skills, and be detail-oriented with experience using data to drive decision-making
* Ability to create detailed project plans and high-level milestones across cross-functional teams
Education
* Degree in Computer Science, Information Technology, Business Administration or equivalent experience
Competencies
* Strategic thinking with the ability to think outside the box
* Develop creative solutions to complex problems
* Strong communication and analytical skills, and have a customer-first mindset
* Ability to converse effectively and convincingly with senior leadership about strategic business imperatives
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