IT Service Management Specialist

1 day ago

Bellary, Karnataka, India beBeeServiceManagement Full time ₹ 25,00,000 - ₹ 28,00,000
Job Title: IT Service Management Specialist

As a skilled IT Service Management Specialist, you will play a pivotal role in streamlining and optimizing Incident, Problem, Change, and Service Request Management workflows.

The ideal candidate will have a strong background in ServiceNow development, with experience in form customization, API integration, and dashboard/report creation.

You will collaborate closely with product owners and stakeholders to analyze business needs and deliver scalable, maintainable solutions.

  • Implement and optimize ITSM workflows in alignment with business requirements.
  • Configure and update Discovery schedules, monitor daily runs for errors, and troubleshoot issues to ensure reliable CI identification and population.
  • Enhance Discovery probes and patterns to support complex infrastructure and cloud environments.
Responsibilities
  • Continuously improve the ServiceNow platform through iterative enhancements, user feedback incorporation, and performance tuning.
  • Customize form layouts, fields, and user interfaces to support data consistency and usability across modules.
  • Tailor and extend CAB Workbench functionality to support automated workflows and board operations.
  • Develop and maintain robust REST/SOAP API integrations with external systems.
  • Manage Scheduled Jobs, Script Includes, Business Rules, and automation scripts for operational efficiency.
  • Customize the Employee Center portal to improve branding, content delivery, and user engagement.
  • Design and publish reports and dashboards to support performance tracking and operational transparency.
  • Troubleshoot platform issues using advanced scripting skills and resolve defects promptly.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant ServiceNow training in ITSM, Discovery, and scripting modules.
  • Minimum of 3 years of hands-on experience in ServiceNow development.
  • Proven track record with ServiceNow ITSM modules and Discovery implementation.

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